Frequently asked questions

Fulfilment refers to the process of handling orders for webshops. When a customer places an order, we receive the notification in our system and get to work. We carefully pick the products, pack them securely, and prepare them for shipping. Want to learn more?

For more information about our rates, please leave your details and request a quote here.

Our AutoStore system optimizes storage and order picking. By using a compact, cube-shaped framework with stacked bins, it maximizes space while reducing costs. The system dynamically stores both single-SKU and multi-SKU items, ensuring seamless operations. When an order is placed, our robots quickly retrieve the correct bin and deliver it to the order pickers for fast and accurate fulfilment. Want to learn more?

At Active Ants, we work together with multiple carriers, including bpost, PostNL, DHL, and Royal Mail, to ensure reliable and efficient delivery solutions tailored to your needs. Want to learn more?

We offer worldwide shipping through trusted international carriers like UPS and FedEx. As our customer, you can choose from a range of shipping options, including insured shipping and tracked or untracked deliveries. Whatever your business model, we provide a tailored fulfilment solution to meet your needs. Want to learn more?

We develop much of our software in-house, allowing us to remain independent of external parties and stay ahead in automation. Want to learn more?

Multi-warehousing allows you to store the same items across multiple fulfilment centers, effectively splitting your stock. When a customer places an order the system automatically processes and ships the order from the nearest warehouse, ensuring faster delivery and lower shipping costs. With one central software platform, you have real-time insight into stock levels across all warehouses, giving you full control over inventory management and order fulfilment. Want to learn more?

Our facilities and processes are optimized for smaller items, and we want to ensure that we provide the highest level of efficiency and service to meet our client’s specific needs. Want to learn more?

We support online retailers who ship at least 2,000 parcels per month and either do not want to or cannot invest in their own automation. Want to learn more?

Active Ants’ headquarters are located in Vianen, the Netherlands. However, we operate multiple locations across Europe and globally. You can find a complete overview of all our locations here.

We seamlessly integrate with the most well-known webshop platforms, including Shopify, WooCommerce, Bol.com, and Amazon. If you use a lesser-known platform, we can also establish a connection for you. Our IT team is ready to assist with the integration process. Want to learn more?

If your question is not listed, our customer support team is happy to help! Feel free to contact us via phone, or email. Contact us!